Private Policy
Processing of personal data
Privacy Policy regarding the processing of personal data
We consider ensuring the right to the protection of personal data a fundamental commitment of TdV; therefore, we will devote all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as any other legislation applicable in Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer, and protect your personal data when you interact with us in connection with our products and services, including through our website or the applications available on mobile devices.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of such changes, we will display on our website the updated version of the Privacy Policy; therefore, we kindly ask you to check the content of this Policy periodically.
Who we are and how you can contact us
Tablouri de Vis is the trade name of SC Oriental International Business SRL, a Romanian legal entity with its registered office in Bucharest, Strada Intrarea Godeni no. 14, sector 6, registered with the Trade Registry under no. J40/6744/2010, fiscal identification code 27173305 (hereinafter referred to as “TdV” or “we”). Under data protection legislation, we act as a data controller when processing your personal data.
Since we are always open to hearing your opinions and to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the TdV Data Protection Officer at the e-mail address office@tablouri-de-vis.ro or by post/courier at the address Str. Colței 44, Liad H Offices – to the attention of the TdV Data Protection Officer.
What categories of personal data we process
In general, we collect your personal data directly from you, so you have control over the type of information you provide. For example, we receive information from you as follows:
When you create a TdV account, you provide: e-mail address, first and last name;
In your personal page (My Account) within the TdV platform, you may add additional information, such as: photo, nickname, mobile phone number, delivery addresses, alternative e-mail address, etc.;
When placing an order, you provide information such as: the desired product, first and last name, delivery address, billing details, payment method, phone number, etc.
We may also collect and subsequently process certain information about your behavior during visits to our website or when using our mobile app, in order to personalize your online experience and provide you with tailored offers. You can find more details on this in the section on purposes of processing below.
On our website and in the mobile app, we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.
We do not collect or otherwise process sensitive data included by the GDPR in special categories of personal data. We also do not intend to collect or process data from minors under the age of 16.
What are the purposes and legal grounds of processing
We will use your personal data for the following purposes:
For the provision of TdV services for your benefit. This general purpose may include, as applicable, the following:- a)Creation and management of the account within the TdV platform;
- b)Processing orders, including their receipt, validation, shipping, and invoicing;
- c)Handling cancellations or any issues related to an order, the goods, or the services purchased;
- d)Returning products in accordance with legal provisions;
- e)Refunding the value of the products in accordance with legal provisions;
- f)Providing support services, including responding to your questions regarding your orders or TdV goods and services, or those of our partners.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between TdV and you. In addition, certain processing operations related to these purposes are required by applicable law, including tax and accounting legislation.
For the improvement of our services
We constantly strive to provide you with the best online shopping experience. To achieve this, we may collect and use certain information regarding your purchasing behavior, invite you to complete satisfaction surveys after placing an order, or conduct—either directly or with the help of partners—market studies and research. We base these activities on our legitimate interest in carrying out commercial activities, always ensuring that your fundamental rights and freedoms are not adversely affected.
For the defense of our legitimate interests
There may be situations in which we will use or transmit information in order to protect our rights and business activity. These may include:Measures to protect the website and TdV platform users against cyber-attacks
- Measures to prevent and detect fraud attempts, including the transmission of certain information to the competent public authorities
Measures for managing various other risks.
The general basis for these types of processing is our legitimate interest in protecting our business activity, with the understanding that we ensure all measures we take guarantee a balance between our interests and your fundamental rights and freedoms. Additionally, in certain cases, we rely on legal provisions, such as the obligation to ensure the security of goods and valuables as required by applicable legislation in this field.
How long we keep your personal data
As a general rule, we will store your personal data for as long as you have an account on the TdV platform. You may request the deletion of certain information or the closure of your account at any time, and we will comply with such requests, subject to retaining certain information even after the account has been closed, in situations where applicable law or our legitimate interests require it.
To whom we disclose your personal data
As the case may be, we may disclose or grant access to certain personal data of yours to the following categories of recipients:
courier service providers;
payment/banking service providers;
marketing/telemarketing service providers;
market research service providers;
insurance companies;
IT service providers;
other companies with which we may develop joint programs to market our goods and services.
In the event that we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third-party private legal entities is carried out in accordance with the legal provisions on data protection and the confidentiality of information, based on contracts concluded with them.
In which countries we transfer your personal data
Currently, we store and process your personal data on the territory of Romania.
However, it is possible that we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries that the European Commission has not recognized as providing an adequate level of protection for personal data.
We will always take measures to ensure that any international transfer of personal data is managed carefully in order to protect your rights and interests. Transfers to service providers and other third parties will always be safeguarded by contractual commitments and, where appropriate, by other guarantees such as the standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for personal data transferred from within the EU to the United States of America.
You may contact us at any time, using the contact details listed above, to find out more information about the countries in which we transfer your data, as well as the guarantees we have put in place regarding these transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in line with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store it on secure servers, while also ensuring data redundancy.
Any information regarding payments or the actual website is encrypted, using HTTPS technology with TSL 1.2 encryption.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information via the Internet, in general, or via other public networks, is not completely secure, and there is a risk that the data may be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights you have
The General Data Protection Regulation recognizes a series of rights for you in relation to your personal data. You can request access to your data, correction of any errors in our files and/or object to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or to go to court. Where applicable, you may also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data, and the right to data portability.
More information about each of these rights can be obtained by consulting the table presented below.
To exercise your rights, you may contact us using the contact details provided above. Please note the following if you wish to exercise these rights:
Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the email address associated with your TdV account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees. We will not charge a fee to exercise any right regarding your personal data, except where your request for access to information is unfounded, repetitive, or excessive, in which case we will charge a reasonable amount under such circumstances. We will inform you of any fees applied before processing your request.
Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complex or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We may ask you if you can tell us exactly what you would like to receive or what concerns you have. This will help us act faster and shorten the response time to your request.
Third-party rights. We are not required to comply with a request where it would adversely affect the rights and freedoms of other data subjects.
| Targeted rights | Description |
| Access | You may ask us to: confirm whether we process your personal data; provide you with a copy of this data; give you other information about your personal data, such as what data we hold, what we use it for, to whom we disclose it, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can file a complaint, and where we obtained your data from, insofar as this information has not already been provided to you through this notice. |
| Rectification | ou may ask us to rectify or complete your inaccurate or incomplete personal data. We may attempt to verify the accuracy of the data before correcting it. |
| Erasure of data | You may ask us to delete your personal data, but only if: it is no longer necessary for the purposes for which it was collected; or you have withdrawn your consent (where processing was based on consent); or you exercise a legal right to object; or it has been unlawfully processed; or we are under a legal obligation to do so. We are not required to comply with your request to delete your personal data if the processing is necessary: to comply with a legal obligation; or to establish, exercise, or defend a legal claim. There are certain other circumstances in which we are not obliged to comply with your request for deletion, although these two are the most likely situations in which we might refuse such a request. |
Restriction of data processing | You may ask us to restrict the processing of your personal data, but only if: their accuracy is contested (see the rectification section), to allow us to verify their accuracy; or the processing is unlawful, but you do not want the data to be deleted; or the data is no longer needed for the purposes for which it was collected, but you require it to establish, exercise, or defend a legal claim; or you have exercised your right to object, and verification of whether our rights prevail is ongoing. We may continue to use your personal data following a restriction request, if: we have your consent; or to establish, exercise, or defend a legal claim; or to protect the rights of TdV or another natural or legal person. |
Data portability | You may ask us to provide your personal data in a structured, commonly used, and machine-readable format, or you may request that it be “ported” directly to another data controller, but only if: the processing is based on your consent or on the conclusion or performance of a contract with you; and the processing is carried out by automated means. |
| Opozitions | You may object at any time, on grounds relating to your particular situation, to the processing of your personal data based on our legitimate interest, if you believe that your fundamental rights and freedoms outweigh this interest. You may also object at any time to the processing of your personal data for direct marketing purposes (including profiling), without providing any reason, in which case we will cease such processing as soon as possible. |
| Automated decison-making | You may request not to be subject to a decision based solely on automated processing, but only when that decision: produces legal effects concerning you; or otherwise significantly affects you in a similar way. This right does not apply if the decision reached through automated processing: is necessary for us to conclude or perform a contract with you; is authorized by law and there are adequate safeguards for your rights and freedoms; or is based on your explicit consent. |
| Complains | You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal Without prejudice to your right to contact the supervisory authority at any time, we kindly ask you to contact us first, and we promise to make every effort to resolve any issue amicably. |
Please remember that you can contact TdV’s Data Protection Officer at any time by sending your request through any of the following methods:
by e-mail at: office@tablouri-de-vis.ro, or
by post or courier to: Str. Colței 44, Liad H Offices – with the note: to the attention of TdV’s Data Protection Officer.
